Sendle Reviews

Sendle has an overall rating of 2.7 based on 328 reviews. Customer feedback on Sendle is mixed: Sendle reviewers highlight positive aspects like affordable shipping rates, reliable delivery times, user-friendly interface and excellent customer service, which strongly appeal to small business owners, e-commerce sellers, and individuals needing affordable shipping solutions. However, Sendle is often criticized for its limited international shipping options, occasional delays during peak times, lack of package tracking updates and customer service response times can vary.

2.7/5.0

328 reviews

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All Sendle Reviews (328)
WilliamHarwood
May 26, 2026
"Lost Parcel, Somehow My Problem"
They lost my parcel and then offered compensation that felt unfair, which was... nice of them, I guess. I understand mistakes happen, but it would’ve been great if the payout actually reflected what I lost instead of making me feel like I was being brushed off
deanthorson5988
May 24, 2026
"A bit stressful at first, but they got it sorted"
I had a missing scan on my parcel and thought it had gone missing, which was stressful. I contacted support and they replied the next day, basically saying something like, “We’ll check this with the depot and keep you updated.” Not long after, they followed up to let me know it had been found and was moving again. It wasn’t a perfect experience, but in the end they did fix the problem, so I’m grateful for that
YUSEF
May 05, 2026
"Couldn’t Even Get Started"
I couldn’t even get through the signup. It kept failing over and over with no real explanation, which was super annoying. Like, what am I supposed to do with that? Total hassle.
JamesHanson
May 02, 2026
"Late notifications made me lose trust"
The tracking notifications came in way too late, so I ended up having to check everything myself over and over. Support messages were also unclear, which just made the whole thing more frustrating. it made me lose trust in the service because I didn’t feel like I could rely on the updates at all.
john_Rodriquez90
May 01, 2026
"Sendle has mostly been okay for me when..."
Sendle has mostly been okay for me when the carrier actually shows up on time. Pickups are smooth when they happen, tracking is clear enough, and my parcels have gotten delivered without any real issues. But the pickup timing can be annoying, and I keep finding myself waiting around, waiting around, waiting around. When it works, it works well, but the waiting part gets old fast.
hello_paula268
April 29, 2026
"Dashboard still feels hard to use"
Sendle is fine once I actually get the label made, but the dashboard... I don’t know, it just feels messy. I keep clicking around trying to find past orders or tracking details, and it’s never where I expect it to be. It also feels a bit slow sometimes, which makes the whole thing more frustrating. The service itself works, but the dashboard really needs a cleanup.
James.sparks
April 22, 2026
"I used sendle for a parcel last..."
I used sendle for a parcel last week. It showed up on the exact day they promised. The tracking was fine. Not super detailed, but enough to know what was going on. Pickup happened a bit later than I expected. But the delivery was on time, so no complaints. I’d use them again.
valerie_Pothier04
April 18, 2026
"Driver attitude wasn’t great"
I’ve used sendle a few times now, the booking side has usually been straightforward, no real issues there. This time though, the courier driver came across as unprofessional, he seemed annoyed, barely said anything, and just left the parcel near the gate instead of knocking.
Maybe he was just having a rough day, I get that happens, but it still didn’t leave a great impression. The package did arrive, which is something, so I’m giving it 2 stars.
robert2005
April 11, 2026
"I thought the cost was set when..."
I thought the cost was set when I checked out, but the price changed later and it felt sneaky. When I asked about it, I just got a “that’s our policy” type of explanation, which was frustrating because the charges should’ve been clear upfront...
dawn1996
April 08, 2026
"Still waiting on support"
I reached out to support and just... nothing really. Waited a few days, checked my inbox, checked again. Still no proper reply. Frustrating, honestly
hello_john317
April 02, 2026
"Not bad for overseas, just slow"
It wasn’t not okay for an overseas order, but it did show up later than expected. The tracking wasn’t no help either, but it was kinda confusing at times
nicolecrank5134
March 17, 2026
"Sendle told me my address was all good..."
Sendle told me my address was all good, but then the label failed later on. I’m sure everything was entered right, so having to go back and fix it just wasted time. Kind of annoying, honestly.
william.Morrison
March 15, 2026
"Parcel sizes are a bit too strict"
The parcel size options felt way too strict. Not much flexibility at all. I ended up having to rebook my parcel, which was frustrating.
Juan_king83
March 14, 2026
"Refund was straightforward"
My refund ended up coming through faster than I expected. I did have to wait a little, so it wasn’t instant, but there wasn’t any hassle or back-and-forth. Overall, it was a smooth enough experience and the money came back without any drama.
Melvin.galaviz
March 10, 2026
"Pickup times could be a little more flexible"
Overall it was fine, but the pickup times didn’t really work well for my schedule. I only needed a small window of extra flexibility, even just 15 or 20 minutes, and that would’ve made things much easier.
denise.Carter
March 06, 2026
"Booking was literally so easy"
I booked my parcel really quickly and had literally no hassle at all. The whole process was smooth and super easy.
bibi_Burford81
February 27, 2026
"Helpful support, though the wait was a bit much"
I had an issue where my parcel update wasn’t showing properly, so I reached out to sendle support. To be fair, they were helpful once they got back to me and explained what was happening in a way that actually made sense, which I appreciated.

The only thing was the first reply took a little longer than I expected, and I was starting to wonder if it was just me being impatient or if the wait really was a bit long. Once they responded though, everything moved along smoothly. Not perfect, but overall I’d say the support was good.
Nicole.moffett
February 26, 2026
"Shockingly fast delivery, for once"
It actually showed up quicker than I expected, which was a nice surprise. I wouldn't say I'm used to deliveries being this efficient, so credit where it's due
hello_william704
February 18, 2026
"Didn't really work for my small shop"
I tried Sendle for my small online shop and, uh, it just wasn’t a good fit for me. The pickups were hit or miss, the tracking updates felt slow, and when one of my parcels had a problem, support took way too long to get back to me. Maybe it works fine for other people, but for me it made shipping more stressful instead of easier.
jean1983
February 16, 2026
"Really not great for rural deliveries"
Maybe it’s just me, but Sendle really doesn’t seem set up for rural or remote areas. My parcel just sat there for days with hardly any updates, and then the tracking suddenly said “attempted delivery” even though I’m sure no one came anywhere near the place.
I tried contacting support, but the replies were slow and felt like copy-paste responses. If you’re outside a main city, I wouldn’t bother. I ended up chasing it up myself and still never got a proper answer, which is so frustrating, right?

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Sendle Q&A

hi you guys have some 'not so good' reviews. how can i trust that your service will be prompt and proffessional if i choose to give you a go?

Bob
March 08, 2020

“I would look elsewhere. They started out good but niw measure boxes by volume which is very costly.”

Can you share a success story using Sendle?

VictoriaDavidson
September 08, 2020

“They sent 11 out of 12 parcels without a problem. But when things go wrong, as they always do with freight, no one is there to help.”

VernonDean
August 06, 2020

“Absolutely not. Appalling. False information. I need my wheel battery, they repeatedly said it has not been picked up yet the shop who sent it says it was picked up 4 days ago. They have lied to me.”

vanwinkle.noah
July 29, 2019

“My parents needed a new small window for their caravan. They live in FNQ and the van manufacturer is in VIC. The window was $82 but the postage/courier quoted was $95! I told them about Sendle and organised it on their behalf for $21.90. It was 7 days from collection to delivery. I've used Sendle for myself twice and both excellent experiences.”

MitchellPhillips
March 27, 2019

“They are very successful at losing your package. Very successful at saying "Sorry about that but case is closed & have have a nice day"...”

GeraldGomez
January 22, 2019

“No and after ready other people's experience I can't understand why they are still in business. I would never recommend their services, no matter how cheap their delivery fee is. I will continue to tell people of my bad experience.”

What made you choose Sendle over similar businesses?

Savannah.Morgan
November 17, 2021

“Sender thought it would be faster then Australia post but turning up late is better than not receiving it at all.”

greenlion957
December 11, 2020

“I used to use them because they were reliable. Now I wouldnt use them if they were the last courier company on the face of the Earth. Completely unreliable, unprofessional and dodgy.”

greengorilla740
September 14, 2020

“I tried them because of the low shipping price, but you get what you pay for.”

AlexCarpenter
September 08, 2020

“Our location and cheaper than Australia post in some instances”

Nicole.Carroll
August 06, 2020

“Suggestion of shop mr mobility. Owner of mr mobility.”

How easy is it to get a hold of customer service at Sendle?

ZoeyAlvarez
December 07, 2020

“Impossible. It is all automated by email only and there's no phone number. Very frustrating.”

desireee.wells722
September 24, 2020

“Almost impossible, recevied no response except for aotomated emails”

BethShaw
September 14, 2020

“NOT! Weeks. Seriously, the worst customer service ever.”

MichealDean
September 08, 2020

“Impossible to get hold of customer service. No phone numbers and they don't respond to emails despite sending an automated response to say they will be in touch.”

Missyholden
August 10, 2020

“Very poor no contact numbers. Worst customer service”

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